Burswood Casino
1. Acceptance of Terms
Visiting Burswood Casino, now known as Crown Perth, means complying with the venue’s Conditions of Entry, applicable Western Australian laws and any reasonable directions given by Crown Perth staff. Separate rules apply to Crown Rewards membership, promotions, hotel bookings, restaurants and other services.
This page summarises important conditions for visitors. It is a general guide, not a replacement for Crown Perth’s official policies. Guests should check the latest rules before visiting, particularly when participating in a promotion or using a membership benefit.
2. Eligibility and Age Requirements
Guests must be at least 18 years old to enter the casino and its adjoining bars and restaurants. Crown Perth may request acceptable identification and refuse entry if a guest cannot provide it. People who are banned, excluded or subject to a current self-exclusion order cannot enter the casino.
Guests may also be refused entry or asked to leave if they are intoxicated, behave aggressively, engage in unlawful activity or fail to follow staff instructions. Entry and continued access are subject to Crown Perth’s Conditions of Entry.
3. Entry and Identification
Visitors should carry valid identification, especially if they intend to play electronic gaming machines or join Crown Rewards. Crown Perth lists accepted documents including a current passport, eligible Australian driver’s licence, WA Photo Card and recognised proof-of-age cards.
Crown Perth also applies identification requirements to certain financial transactions. Cash transactions of $5,000 or more may require identification. Additional checks can apply where required by law or for security purposes.
- Age verification: Guests must be 18 or older to enter the casino.
- Gaming machine access: A valid, updated Crown Rewards Membership Card is required to activate electronic gaming machines.
- Membership verification: Players must complete the applicable identity checks and card requirements.
- Entry decisions: Crown Perth may refuse entry or ask guests to leave when its conditions are not met.
4. Crown Rewards Membership and Carded Play
Crown Rewards is the loyalty programme used at Crown Perth and other participating Crown properties. Membership is free, but members must follow the programme’s current rules to earn and redeem points or receive benefits.
Electronic gaming machine play requires a valid Crown Rewards Membership Card. The card must be verified against acceptable identification, include a member photo, and have the required time and loss limits set. Members must also complete the relevant self-declaration and provide current contact details for Player Activity Statements.
A membership card is personal and cannot be shared. Using another person’s card is prohibited and may lead to action against the membership. Points, Tier Credits and benefits are subject to the Crown Rewards Rules and applicable conditions.
5. Promotions, Offers and Wagering Conditions
Crown Perth runs promotions and member offers with individual eligibility criteria, entry periods, prize details and claim requirements. There is no universal bonus or wagering multiple that applies to every Crown Perth promotion. The conditions for each offer determine how to participate and whether a prize or benefit can be claimed.
Before entering a draw or accepting an offer, visitors should check:
- Eligibility: Whether the offer is restricted by age, membership tier or other conditions.
- Entry requirements: Whether qualifying play, points, spending or registration is required.
- Dates and times: When entries open and close, and when a draw or prize claim takes place.
- Prize conditions: Any claim deadlines, verification requirements or restrictions.
- Changes and exclusions: The applicable promotion terms, including any stated limits or exclusions.
Promotional terms can change between campaigns. Check the official Crown Perth website or Crown Rewards channels for the conditions that apply to a particular offer.
6. Money, Transactions and Prizes
Crown Perth is a land-based casino offering online casino account services. Its venue rules should not be confused with online gambling terms covering cryptocurrency deposits, digital casino wallets or online withdrawals.
Cash, gaming and prize transactions remain subject to applicable laws, venue procedures and identity checks. Guests may be asked to provide identification or other information when required. Keep receipts and relevant transaction records if you need to query a payment, redemption or prize.
Crown Rewards points are programme benefits, not cash deposits. Their earning and redemption depend on the current programme rules and the participating service involved.
7. Responsible Gambling Controls
Crown Perth operates the Crown PlaySafe programme, which provides information and support for safer gambling. Under the casino’s carded-play requirements, electronic gaming machine players must set time and loss limits and complete the relevant self-declaration before using a valid membership card.
Visitors can contact the Crown PlaySafe team to discuss gambling concerns, available support and relevant controls. Independent help is also available through Gambling Help Online.
- Crown PlaySafe Centre: 1800 801 098
- Email: [email protected]
- Gambling Help Online: 1800 858 858
If gambling is becoming difficult to manage, seek support early and consider taking a break or using available exclusion options.
8. Prohibited Behaviour and Casino Restrictions
Crown Perth may refuse entry, require a guest to leave or take further action when someone breaches its Conditions of Entry. Prohibited conduct includes unlawful activity, threatening or discriminatory behaviour, harassment, disorderly conduct and failure to follow reasonable staff directions.
Guests who are intoxicated or under the influence of illicit substances may be refused entry or removed. Banned or excluded individuals must not enter the casino. Crown Perth’s published conditions also warn that penalties may apply to excluded guests who enter and that winnings may be forfeited.
Photography and video recording are prohibited inside the casino. Large bags, briefcases, suitcases, laptops and similar items are also not permitted on the gaming floor, although guest lockers may be available.
9. Dress Standards and Personal Property
The minimum dress standard for the casino is neat casual, and footwear must be worn. Crown Perth reserves discretion over whether clothing meets its requirements.
Items that may result in entry being refused include untidy or damaged clothing, offensive designs, gym activewear, running shorts, untidy tracksuits, work overalls, high-visibility clothing and unsuitable footwear. Further restrictions apply to certain headwear, swimwear and other clothing.
Guests should check the official dress standards before visiting. Personal belongings remain the guest’s responsibility, and storage arrangements should be confirmed with the venue where necessary.
10. Privacy, Security and Surveillance
Crown Perth collects and handles personal information under its Privacy Policy and applicable privacy laws. Information may be used for services such as casino operations, Crown Rewards, hotel and restaurant bookings, transactions, security and customer support.
Surveillance equipment, including facial-recognition technology, operates in the casino and surrounding areas. Surveillance may include observation of gaming activity for safety, security and compliance with applicable anti-money-laundering and counter-terrorism-financing requirements.
Visitors should review Crown Perth’s Privacy Policy to understand how personal information is collected, used, disclosed and stored, and how to request access or correction or raise a privacy complaint.
11. Changes to Policies and Promotion Rules
Crown Perth’s policies, Conditions of Entry, Crown Rewards Rules and individual promotion terms may be updated. The version published by Crown Perth at the relevant time takes precedence over this general summary.
Members should review the current Crown Rewards Rules before relying on points, Tier Credits or membership benefits. Anyone entering a promotion should read that campaign’s specific conditions, including deadlines, eligibility criteria and prize-claim procedures.
Website terms also govern the use of Crown Perth’s online content. Using the website is subject to its Terms of Use and Privacy Policy.
12. Official Policies and Contact Information
For the most accurate conditions, consult Crown Perth’s official policy pages rather than relying on general summaries or third-party promotional material.
- Crown Rewards enquiries: 1300 8 CROWN
- Crown PlaySafe: 1800 801 098
Burswood Casino and Crown Perth refer to the same Perth casino destination. For current entry conditions, gaming-machine requirements, membership rules, and promotion details, use the official Crown Perth policies linked above.