Burswood Casino Privacy Policy
1. Introduction
This privacy policy explains how personal information may be collected, used, stored, and disclosed when visitors access Burswood Casino-related online services. Burswood Casino is commonly associated with Crown Perth, the land-based casino and entertainment complex in Western Australia. Its official digital services should be distinguished from independent gambling websites using similar names.
The privacy arrangements depend on which website or service a person uses. Where applicable, Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles, governs how covered organisations handle personal information. Users should consult the relevant operator’s published policy rather than assume that every website mentioning Burswood Casino follows the same practices.
2. Information Collected at Registration
When someone creates an account for an online service associated with a casino, the operator may request personal details to establish the account, communicate with the user and assess eligibility. The precise requirements depend on the service and its purpose.
Information that may be requested includes:
- Identity details: full name, date of birth and residential address.
- Contact information: email address and telephone number.
- Account credentials: username, password and account recovery details.
- Device information: IP address, browser type, device identifiers and approximate location.
- Membership details: preferences, account settings and information needed to administer eligible rewards.
Not every service collects all these categories. Visitors should check the relevant privacy notice to understand what is mandatory and what is optional.
3. Identity Verification and KYC Data
Certain casino-related services require identity checks to confirm a person’s age, identity or eligibility. The information requested varies according to the service, applicable legal obligations and the circumstances of the account.
| Data type | Potential purpose | Retention |
|---|---|---|
| Government-issued identification | Identity and age verification | According to applicable requirements |
| Proof of address | Confirming residential details where necessary | According to the operator’s retention policy |
| Transaction records | Payment reconciliation and compliance | Subject to legal and operational requirements |
| Verification results | Fraud prevention and account security | As specified in the relevant policy |
A request for identity documents should be made through a verified, secure channel. Do not assume that a website requesting documents is affiliated with Crown Perth simply because it uses the Burswood Casino name.
4. How Personal Information Is Used
Depending on the service, personal information may be used to administer accounts, provide customer support, process eligible transactions, maintain security and meet legal obligations. Information associated with membership services may also be used to administer rewards and communicate relevant benefits.
For Crown Perth’s land-based operations, the purposes of collecting information may differ from those of an independent online gambling website.
Information about customer activity may also be analysed to improve website performance, understand service usage or identify suspicious account activity. The applicable privacy policy should explain the purposes for which information is used and the choices available to customers.
5. Cookies and Tracking Technologies
Websites may use cookies and similar technologies to maintain sessions, remember preferences, understand traffic and assess promotional performance. The technologies used depend on the website and its configuration.
- Essential cookies: support functions such as session management and account security.
- Analytics cookies: help operators understand page visits and navigation patterns.
- Preference cookies: remember selected settings where supported.
- Marketing technologies: may measure engagement with promotional content, subject to applicable requirements and user choices.
Visitors can review their browser settings and any cookie controls provided by the website. Blocking certain cookies may affect login sessions or other features.
6. Sharing of Information
Personal information may be disclosed to service providers where necessary to deliver a service, maintain security or meet legal obligations. Depending on the circumstances, recipients may include technology providers, payment processors, identity verification services, professional advisers or government authorities acting under lawful powers.
The relevant operator should explain the categories of recipients and the circumstances in which information may be shared. Whether information is transferred overseas, and what safeguards apply, should also be checked in the published policy.
Do not assume that all services associated with Burswood Casino share a single customer database. Crown Perth and independent websites using similar search terms may have entirely separate operators and data-handling arrangements.
7. Data Security
Organisations handling personal information should take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure where required by applicable law.
Security measures may include access controls, encryption, staff permissions and monitoring for suspicious activity. However, specific safeguards should not be assumed unless the relevant operator describes them or otherwise confirms their use.
Customers can reduce their exposure by using strong, unique passwords, avoiding shared devices for sensitive account activity and checking that they are visiting the correct website before submitting identification or payment details.
8. Data Retention
The period for which personal information is stored depends on its purpose, the operator’s retention policy and any applicable legal requirements. Some records may need to be retained after an account is closed, including information associated with financial transactions, disputes or regulatory obligations.
Closing an account does not necessarily mean that every associated record will be deleted immediately. Where information is no longer required, its handling should follow the operator’s policy and applicable privacy rules.
9. Your Privacy Rights
Depending on the applicable law and the organisation handling the information, individuals may have rights to access their personal information, request corrections and raise concerns about how their data is managed.
- Access: request access to personal information held about you.
- Correction: ask for inaccurate or outdated details to be corrected.
- Marketing preferences: opt out of promotional communications where an opt-out is available.
- Complaints: raise a privacy concern with the organisation and, where appropriate, the relevant regulator.
Some requests may be subject to identity checks, legal exceptions or record-retention requirements. Australian users can consult the Office of the Australian Information Commissioner (OAIC) for information about privacy rights and complaint procedures.
10. Marketing Communications
Where an operator sends promotional emails, messages or other marketing communications, the available preference controls should be explained in its privacy notice or communication settings.
Users may be able to unsubscribe through an email link or update their preferences through an account. Opting out of marketing does not necessarily stop essential service messages, such as security alerts or account notifications.
Before accepting promotional communications, review which organisation will contact you and whether your details may be shared with marketing partners.
11. Children’s Privacy
Casino gambling services have age restrictions, and access requirements vary according to the service and applicable law. Crown Perth’s land-based casino operates under Western Australian requirements and its online service is subject to the same set of rules.
12. Changes to This Policy
Privacy policies may change when services, data-handling practices or legal requirements change. The relevant operator should identify the current version and explain how material changes are communicated.
Customers should review the latest policy periodically, especially before registering for a new service or providing additional personal information. Continued use of a website should not automatically be treated as consent to every possible change; the legal effect depends on the circumstances and applicable requirements.
13. Contact
For privacy questions about Crown Perth, use the contact details published through its official website. For an independent website using the Burswood Casino name, contact the legal operator identified in that website’s privacy policy.
When making an access, correction or deletion request, identify the relevant account and describe the information concerned. Use a verified contact channel and avoid sending unnecessary identity documents by ordinary email.
If a privacy concern cannot be resolved directly, Australian users can consult the OAIC for guidance on available complaint options.