Burswood Casino FAQ: Everything You Need to Know First

Crown Perth is an Australian casino, so its gaming and venue transactions operate in Australian dollars (AUD). Bring Australian cash or check the payment options available at the relevant cashier, restaurant or hotel before arriving. Identification may be requested for certain transactions, including cash transactions of $5,000 or more, in line with Crown’s verification requirements.

Crown Rewards Points are a separate form of member value. Eligible points can be used towards participating purchases, but they are not the same as cash and should not be treated as a cash withdrawal balance.

Yes. The casino requires neat casual clothing and footwear at all times. Torn or soiled clothing, offensive designs, gym wear, running shorts, sleepwear, swimwear, work overalls and high-visibility clothing are among the items that may not be accepted. Rubber thongs, Crocs, Ugg boots and hard-toed work boots are also listed as unsuitable footwear.

Some branded sports shirts and AFL guernseys may be acceptable at Crown Perth’s discretion. Dress standards can be stricter in premium gaming areas, restaurants or special events, so check the relevant venue’s requirements if you have a dinner reservation.

Joining Crown Rewards is free. You can begin registration through the Crown Resorts app or visit a Crown Rewards desk at Crown Perth with acceptable identification. Accepted documents include an Australian or foreign passport and specified Australian or New Zealand driver’s licences, among other approved photo IDs.

After registration, members can check points, view personalised offers and explore hotel, dining and entertainment bookings. Electronic gaming machines require an updated, valid Crown Rewards Membership Card, so complete the necessary ID verification and card steps before planning to play.

Crown Perth applies mandatory play-period limits as part of its carded-play and safer-gambling measures. The casino publishes a 12-hour daily play-period limit and a 48-hour weekly play-period limit. Members must also complete the required card setup, including identification verification, a photo, and time and loss limits.

For help with gambling concerns or to discuss support options, contact the Crown PlaySafe Centre on 1800 801 098 or email [email protected]. Gambling Help Online is also available on 1800 858 858.

Yes. The Crown Resorts app helps users plan a Crown Perth visit without needing to make every enquiry in person. Members can check their points and offers, browse menus, explore events, book hotel rooms and reserve restaurant tables.

The app is a booking and membership tool, and an online casino.

Children can visit suitable public areas and family-friendly venues, subject to the rules of the individual facility. However, the casino gaming floor is restricted to people aged 18 and over. Children cannot accompany adults onto the gaming floor, and access to hotel pools, bars, events and other facilities depends on the venue’s own age and entry conditions.

If you are planning a family meal or event, check the restaurant or entertainment venue’s policy before booking rather than assuming that the rules are identical throughout the complex.

The official Crown Perth website is the best starting point for current promotions, entertainment, restaurant updates and visitor information. The What’s On calendar lists dated events and offers, while the casino and Crown Rewards pages provide details about gaming facilities and membership benefits.

For corporate announcements or broader ownership news, check Crown Resorts’ official corporate channels and reputable Australian news outlets. Promotion terms and dates can change, so confirm an offer directly before making a trip specifically to participate.

You must be 18 or older to enter the casino gaming areas and to join Crown Rewards. Valid identification may be required at entry or during transactions. Guests who are excluded or otherwise prohibited from entering Crown Perth cannot use a membership card to bypass those restrictions.

If you intend to use electronic gaming machines, you will also need a valid, updated Crown Rewards Membership Card that meets the property’s carded-play requirements.

No. Crown Perth has three hotels, each with a different accommodation style and facility mix:

• Crown Towers: 500 rooms, with premium rooms, suites and luxury resort facilities.
• Crown Metropol: 397 rooms, with contemporary accommodation and family-oriented pool facilities.
• Crown Promenade: 291 rooms, offering practical accommodation for short stays and business travel.

Together, the hotels provide 1,188 rooms. Pool access, room amenities, lounge privileges, and other inclusions depend on the hotel, room category, and booking conditions. Compare the details of your selected room before paying, especially if access to a particular pool or lounge is part of the reason for your stay.